Privacy Policy

1. Introduction

Timbervale ("we," "us," or "our"), located at 156 Corydon Avenue, Winnipeg, MB R3M 0Y1, is committed to protecting the personal information of everyone who reaches out to us, visits our website, or enquires about living arrangements. This Privacy Policy describes how we collect, use, store, and protect your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

We collect personal information only when you choose to provide it — for example, by completing our contact form, calling us, or visiting in person. The types of information we may collect include:

• Your name and contact details (email address, phone number)
• Information about the person seeking a living arrangement (if different from the person contacting us)
• Messages or enquiries you send through our website form
• Technical information collected automatically through cookies (see our Cookie Policy)

We do not collect sensitive medical information through our website. Any health-related discussions happen in person or by phone, with your explicit participation.

3. How We Collect Information

Information is collected through the following means:

• Our website contact form
• Direct telephone enquiries
• In-person visits and conversations
• Cookies and analytics tools on our website (with your consent where required)

4. Legal Basis for Processing

We process your personal information on the following bases:

• Consent: When you submit our contact form or agree to cookies
• Legitimate Interest: To respond to enquiries about our services and to operate our residence professionally
• Contractual Necessity: When information is required to establish or manage a living arrangement

5. How We Use Your Information

The information you provide is used to:

• Respond to your enquiries and schedule visits
• Discuss and administer living arrangements
• Keep families informed about residents in their care (with appropriate consent)
• Improve our website and services based on anonymous analytics data
• Comply with any applicable legal obligations

We do not use your information for unsolicited marketing and we do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal information only as long as is necessary for the purposes described in this policy:

• Enquiry data for prospective residents: up to 24 months if no arrangement is made
• Resident and family information: retained for the duration of the arrangement and for a period of 7 years thereafter, as required for legal and accounting purposes
• Website analytics data: retained for up to 26 months in aggregate form

7. Data Sharing

We do not sell your personal information. We may share it only in the following limited circumstances:

• With service providers who assist in website operation (analytics, hosting), under data processing agreements
• Where required by Canadian law or court order
• With your explicit consent, for the purpose you've specified

8. Data Protection Measures

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Measures include:

• Encrypted transmission of website data (HTTPS)
• Access to personal information limited to staff with a genuine need
• Secure physical and digital storage of resident records
• Regular review of our data practices

9. Cookies

Our website uses cookies to understand how visitors interact with our pages. Essential cookies are necessary for basic site functionality. Optional analytics and preference cookies are only set with your consent. Please see our Cookie Policy for full details.

10. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to data processing where consent is the legal basis
• Request deletion of your personal information (subject to legal retention obligations)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected] or call +1 (204) 738-4162. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

14. Contact Us

For any privacy-related questions or requests:

• Email: [email protected]
• Phone: +1 (204) 738-4162
• Address: 156 Corydon Avenue, Winnipeg, MB R3M 0Y1, Canada

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca with concerns about how we handle your data.